To unlock your account, navigate to https://archpass.archphila.org and click on the "Unlock My Account" button.
Click the check box.
Note: This screen is a security measure to prevent Internet scripts from trying to reset our passwords.
Sometimes the reCAPTCHA produces an image with instructions. Select all squares containing the object requested.
Once all of the squares containing the object requested are selected click "Verify".
Select your Active Directory domain name from the drop down list. Example: If you log in as "arch\jsmith" then choose "arch". Click "Next".
Provide your user name WITHOUT your domain name. Click "Next".
Answer the questions that you previously set up. You can click "Show answers on screen" to ensure there are not any typos. Click "Finish".
Your account has been unlocked. Click "Close" to end or exit your browser. Note: If you receive the error "Account is already unlocked" and you still cannot log in, you may want to start over using "Forgot my Password"