How to Submit a Help Desk Ticket

If you need technical assistance, follow these steps to submit a help desk request:

1. Go to the Help Desk Portal
Visit help.archoit.org in your web browser.

2. Log In
Use your work credentials (your organization’s username and password) to sign in.

3. Start a New Request
Once logged in, click on “New Help Desk Request” to begin.

4. Choose a Category
Select the category that best matches your issue from the provided list. This helps route your request to the right team.

5. Fill Out the Form
Provide as many relevant details as possible about your issue. Include:

• What’s happening
• When it started
• Any steps you’ve already tried

6. Add Attachments (Optional)
You can upload screenshots, documents, or other files to help explain the issue.

7. Submit Your Request
Click “Submit” to send your ticket to the help desk team.

Once submitted, your request will be reviewed by the IT support team. You’ll receive updates by email as your ticket progresses. If you need to follow up, you can log back into the portal anytime to check the status or add more information.