Announcements

OIT New Help Desk Software

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Greetings Everyone, The Office of Information Technology (OIT) is upgrading to a new Help Desk application. Our goal is to make supporting your needs easier while also adding additional ways to get support from our department. Our plan is to go live with this new software on May 28th. ·         What this means for you It will […]

Announcements

Palo Alto Firewall Updates

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On Friday, 3/22, OIT will be updating and restarting all supported Palo Alto firewalls. Updating is necessary to keep our firewalls secure and stable. Updating and reboots will begin on Friday at 4:30PM. During that time there will be temporary network and internet outages. You can monitor the progress by going to our ArchOIT website […]

Announcements

Cloud Services Outage (Restored)

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3:30 PM:  All connectivity to our cloud resources has been restored.  Note that you may experience some temporary slow performance in some applications due to the volume of intra-network traffic attempting to reconnect to these services.  Please let us know if you encounter any further problems, and we thank you for your patience during this […]

Announcements

Meraki Network Outages

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Update 1:30pm:  The replacement appliance has been delivered and installed at our network operations center.  All Meraki networks within our organization are now back online.  We will continue to monitor the situation over the weekend.  Thank you for your patience and cooperation. —– Update 10:35am:  We have determined that the problematic device causing the issue […]

Announcements

Email Bounceback Issues

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Good morning, We are experiencing some issues with email bouncebacks due to our archphila.org and chs-adphila.org domains being temporarily blacklisted by a common anti-spam system known as SORBS (Spam and Open Relay Blocking System.) This can occur when a user’s account internal to our organization has been compromised and then used to disseminate spam mail. […]

Announcements

Network Services Outage

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Update 1/8/2019 @ 2:49AM – The replacement device was delivered, configured and installed.  All unreachable systems are reporting as normal now. Please let us know if you are still having any issues. Thank you. —————————————————————————————————————————————————————————————————————————————- Update 1/7/2019 @ 11:09PM – We have identified the networking hardware causing the outage and have engaged the vendor for […]

Article

Tips for Secure Shopping Online

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The holiday shopping season is upon us, and millions of people around the world will be looking to shop online to buy the perfect gifts for their loved ones; in search of great deals and to avoid long lines, over-packed stores and impatient crowds. Unfortunately, this is also the time of year many cyber criminals […]