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Voicemail Commands on the Cisco IP Phone System

Retrieve Voicemail

When your message waiting light is on:

  1. Lift your handset and press the MESSAGES button. OR
    • Enter the mailbox number if prompted, followed by #
  2. Enter the password, followed by #

Voicemail Settings While Logged In

41 Change your greetings
412 Turn on/off alternate greeting
423 Choose full menus or brief menus
431 Change your phone password
432 Change your recorded name

While Playing A Message

1 Restart Message
2 Save
3 Delete
4 Slow playback
5 {unused}
6 Fast playback
7 Rewind message
8 Pause/Resume
9 Fast-forward
# Fast-forward
## Skip message, save as is

After Playing a Message

1 Replay message
2 Save
3 Delete
4 Reply
5 Forward message
6 {unused}
7 Rewind message
8 {unused}
9 Play message properties
# Save the message

Transfer an Active Call to Voicemail

  1. While in the call, press transfer
  2. dial *8 and the 5 digit extension
  3. Press transfer

Pro Tips!

Pro Tip 1!: You can check voicemails in your email!
Pro Tip 2!: Press # during a co-worker’s mailbox greeting to bypass the greeting and get to the tone to record a message.
Pro Tip 3!: You can directly call another user’s mailbox! Dial *8 first, then their 5 digit extension.

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