AnnouncementsTelephony

Phone System Upgrade Preparation

The Office of Information Technology is working on a major upgrade to the phone system over the next few weeks. Please review the schedule of outages to see if you will be affected.

Summary

The Archdiocesan Cisco Phone System is being upgraded.
OIT will try to minimize inconveniences as best as possible

What is happening?

The Cisco phone system has been deployed in many sites across the Archdiocese and remains the premiere vendor and market leader of corporate telephony systems. However, like most computer based systems, it requires regular upgrades to remain modern and supported.

While the system is not at every site, some of these upgrades that we are doing may cause temporary network connection issues or interruptions in making or receiving calls to those on this system. Please review the schedule below to see if your location or a location you may contact will be affected.

As always, OIT will make every possible effort to complete the work quickly and with a minimal inconvenience to our user base.
Note: Though we have blocked out 2 hours per upgrade, the actual time needed should be far less.

Schedule:

Date Site Work to be done Notes
Software Upgrade Casa Del Carmen Wednesday, 5/24/2017 4:30pm-6:00pm Work to be done during regular maintenance window-Complete.
Software Upgrade Our Lady of Fatima Wednesday, 5/24/2017 4:30pm-6:00pm Work to be done during regular maintenance window-Complete.
Software Upgrade St. Gabriel’s (Norwood) Wednesday, 5/24/2017 4:30pm-6:00pm Work to be done during regular maintenance window-Complete.
Software Upgrade Villa St. Joseph Wednesday, 5/24/2017 4:30pm-6:00pm Work to be done during regular maintenance window-Complete.
Software Upgrade Catholic Community Services – Community Umbrella Organizations (CUA) Wednesday, 5/24/2017 4:30pm-6:00pm Work to be done during regular maintenance window-Complete.
Router (Hardware) Replacement Archdiocesan Pastoral Center Thursday, 5/25/2017
9:00am-11:00am
Scheduled on the holiday for minimal impact-Complete.
Router (Hardware) Replacement Mercy Hospice Wednesday, 5/31/2017
12:00pm-2:00pm
-Complete.
Router (Hardware) Replacement Southwest Family Service Center Tuesday, 5/30/2017
9:00am-11:00am
Minimal outage expected-Complete.
Router (Hardware) Replacement Divine Providence Village Tuesday, 5/30/2017
12:00pm-2:00pm
Minimal outage expected-Complete.
Router (Hardware) Replacement Northeast Family Service Center Thursday, 6/1/2017
9:00am-11:00am
Minimal outage expected-Complete.
Router (Hardware) Replacement St. Francis, St. Joseph Thursday, 6/1/2017
12:00pm-2:00pm
Minimal outage expected-Complete.
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