The Office of Information Technology (OIT) is upgrading to a new Help Desk application. Our goal is to make supporting your needs easier while also adding additional ways to get support from our department. Our plan is to go live with this new software on May 28th.
· What this means for you
It will be business as usual during this transition period. As always we will continue to support your IT needs via email and over the phone. With this new application we will be implementing a self-service webpage where you can submit a help ticket directly into the system, check the status of your support ticket, and also browse our knowledgebase for fixes to common issues.
· What this means for us
An updated system will allow us to track trends easier and faster as well as give us the opportunity to get a step ahead of ongoing problems. We will be able to manage projects and tasks more efficiently. We will be able to generate better reports that will show us areas where we need to focus our resources.
Of course with any new product there is a small learning curve. We do ask for your patience as switching software will take some getting used to initially but better in the long run. Be sure to check out our ArchOIT website for updates. Thank you for your time and cooperation.
The Office of Information Technology