On Friday, 8/28, OIT will be updating and restarting all supported Palo Alto firewalls. Updating on the firewalls happens twice annually and is necessary to keep our firewalls secure and stable. Updating and reboots will begin on Friday the 28th at 4:30PM. During that time there will be temporary network and internet outages. You can […]
4:30pm – The carrier has repaired the damaged fiber and services have been restored. Update 4:00pm – The carrier confirmed that a fiber optic line had been cut affecting several businesses in the area. The are actively trying to repair the damage. Update 2:27pm – We have been escalated again to the local carrier to […]
The Office of Information Technology is upgrading critical hardware at the St. Rose of Lima data center. What is happening? OIT will be performing after-hours maintenance on Friday, July 12th, 2019. Beginning at 8:00 pm, servers that are hosted at the St. Rose of Lima data center will be taken offline. This outage will interrupt […]
Update 6/24 @ 4:02PM: We received a notice from Verizon stating that their services were restored around 2:00PM this afternoon. We are still testing connectivity and will plan a cutover either tomorrow after hours or Wednesday evening after tests have completed. If you are still having network connectivity issues please contact the Help Desk. Updates […]
Greetings Everyone, The Office of Information Technology (OIT) is upgrading to a new Help Desk application. Our goal is to make supporting your needs easier while also adding additional ways to get support from our department. Our plan is to go live with this new software on May 28th. · What this means for you It will […]
On Friday, 3/22, OIT will be updating and restarting all supported Palo Alto firewalls. Updating is necessary to keep our firewalls secure and stable. Updating and reboots will begin on Friday at 4:30PM. During that time there will be temporary network and internet outages. You can monitor the progress by going to our ArchOIT website […]
3:30 PM: All connectivity to our cloud resources has been restored. Note that you may experience some temporary slow performance in some applications due to the volume of intra-network traffic attempting to reconnect to these services. Please let us know if you encounter any further problems, and we thank you for your patience during this […]
Update 1:30pm: The replacement appliance has been delivered and installed at our network operations center. All Meraki networks within our organization are now back online. We will continue to monitor the situation over the weekend. Thank you for your patience and cooperation. —– Update 10:35am: We have determined that the problematic device causing the issue […]
Good morning, We are experiencing some issues with email bouncebacks due to our archphila.org and chs-adphila.org domains being temporarily blacklisted by a common anti-spam system known as SORBS (Spam and Open Relay Blocking System.) This can occur when a user’s account internal to our organization has been compromised and then used to disseminate spam mail. […]
Update 1/8/2019 @ 2:49AM – The replacement device was delivered, configured and installed. All unreachable systems are reporting as normal now. Please let us know if you are still having any issues. Thank you. —————————————————————————————————————————————————————————————————————————————- Update 1/7/2019 @ 11:09PM – We have identified the networking hardware causing the outage and have engaged the vendor for […]