Restored: Outage – 4/29/2020

4:30pm – The carrier has repaired the damaged fiber and services have been restored.

Update 4:00pm – The carrier confirmed that a fiber optic line had been cut affecting several businesses in the area. The are actively trying to repair the damage.

Update 2:27pm – We have been escalated again to the local carrier to address. This most likely means something physical has happened such as a pole or fire somewhere, but we do not have confirmation on that at this time.

Update 11:52am – The carrier has escalated us to their engineers. No update on cause or time to repair.

We are aware of the current outage effecting all sites and services. We are working on resolving the matter as quickly as possible. Any problems or questions please contact the Help Desk at 215-854-7067.

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